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Patient Information

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compassionate chiropractic care in West LA

Frequently Asked Questions

Our priority is to make sure that we help you address your condition as safely as possible.

A chiropractor explains the diagnosis to his patient, a middle-aged man, with the help of a drawing showing each bone and muscle in the torso.
  • All first visits to the clinic include a personal consultation and a comprehensive exam. Please bring any information about your condition, such as MRI reports, with you. Once the exam is completed, the next steps will be discussed. These may include additional studies (such as on-site X-rays), a referral to another provider, or, most likely, recommendations for care to help correct the problem.

  • We take as much time as is necessary to diagnose your condition. The first visit usually takes 45 – 60 minutes, but can take longer if your condition is more complex or if you receive treatment. If you have time constraints, please let us know prior to your visit.

  • If we have an available space, we will get you in the same day you call. If not, we will get you in as soon as possible.

  • It depends on your insurance policy. We accept PPOs that have out-of-network benefits. We do not accept HMOs or EPOs or Medicaid. Whether your insurance will cover care depends on your individual plan and its benefits and whether or not your deductible has been met. If you want, we can check your benefits before you first visit. If we are unsure of your benefits, we will let you know what cost will be associated with your first visit before your exam.

  • We have street parking around our building that is either free or metered at $1 per hour. We also have parking in our building, but it is more expensive. Please note that we do not validate.

  • We are not a participating provider with any insurance network. We do accept some insurances that have PPO out-of-network benefits. Be careful making health decisions based solely on your insurance benefits. Networks dictate how doctors treat patients, what they can and can not do and how long you can see your doctor even if your condition has not resolved.

  • Yes, our expert team specializes in sports rehabilitation. Wether you're a weekend warrior or pro athlete, West LA Spine and Rehab offers personalized recovery plans with sports injury rehab and kinesiology taping.

PPO Insurance

Accepted Insurance

Examples of commonly accepted insurances (If your plan is not on this list, we may still accept it – and just because it is on the list does not mean it will pay toward our services – it all depends on your specific policy.)

    United Healthcare
    Cigna – Unless it utilizes ASH
    Aetna
    Anthem Blue Cross
    Blue Shield of California
    Blue Cross / Blue Shield (all states)
    SAG

3 components of your health insurances

  • This is the amount your insurance company expects you to pay out of pocket BEFORE they start paying according to your policy. It applies to all providers for the calendar year, so if you pay it to one doctor or facility, you do not have to pay it to anyone else for that year.
    When there are services applied to the deductible, this means the clinic DID NOT get paid for those services. That is why the clinic collects those amounts directly from the patient. You never owe your insurance company the deductible. The only thing you ever owe them is your monthly premium. If for some reason you pay the clinic for deductible payments that were applied by another clinic, then that money is refunded to you.

  • Your insurance typically pays for only a certain percentage of any service or procedure, the rest is your responsibility- this is called Co-Insurance. Or your insurance can specify a set amount you have to pay each time – this is called a Co-Pay. Either way, our clinic will always let you know what this amount is ahead of time.
    Remember, our clinic is most likely NOT in-network with your insurance. This is a choice we make to insure that you are given the best possible care and that we have autonomy in the decisions we make regarding treatment.

  • Reimbursements from your insurance company to the clinic are made for the care you received in the clinic and are separate from the deductible and co-pays/co-insurance.
    Depending on your insurance company, they will send payment for your services directly to our clinic or in some cases they will mail it directly to the patient. If they send payment directly to you, this means the clinic DID NOT get paid for your care. These reimbursement need to be brought in attached to the explanation to be applied to your account.

    These payments ARE NOT to make up for what you have paid toward the deductible or co-pays – which are separate costs based on your coverage.

Why is our clinic not “in-network”

We do not want your insurance company dictating or interfering with the care you receive in our clinic. Nationwide, patient satisfaction with providers that are not contracted with insurance companies is significantly higher. This often has to do with the fact out-of-network providers place patient care, instead of insurance company cost priorities and mandates, as their primary concern.

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Discover essential chiropractic tips, treatment insights, and guides on comprehensive chiropractic care from West LA’s #1 chiropractor to keep your spine healthy and your body moving pain-free.